Refund policy
Food
- If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, please contact our Customer Support team for replacement or refund. Returns are accepted within 30 days of purchase.
Shipping charges are refundable only if:
- Products were shipped via FedEx Temperature Control or expedited shipping and were damaged in transit.
- We sent the wrong product.
Wine
- During extreme temperature conditions due to weather, we encourage you to select 2-day expedited shipping or FedEx Temperature Control to ensure the safe delivery of your wine. NOTE — FedEx Temperature Control can take up to 10 business days to process. If you have chosen FedEx Ground shipping we cannot guarantee the safe arrival of your wine or issue a refund if it arrives damaged due to extreme temperature conditions.
- Please contact us to arrange for the replacement of corked wine. We will ship a new bottle to you at no extra cost and refund your credit card for the cost of the wine.
- If you have chosen FedEx Ground shipping during periods of extreme temperature conditions, we cannot guarantee the safe arrival of your wine or issue a refund if it arrives damaged.